viking ocean cruise complaints

This is a work policy that covers me for work or personal travel. Fabulous Cruising in the Caribbean with Viking! This complaint was posted by a verified customer. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. Nobody goes there anymore, its too crowded. . The couple shore excursions we went on were lame and horrible. Not a "serious complaint" . The service was warm, friendly and genuine. 2-5 Cruises Age 70s. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. How is this hard? Viking Venus is a beautiful ship inside and out. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. I am writing about booking number 7045921 sailed Jan.12 2023. The Osso Bucco is fabulous. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Submit a complaint and get your issue resolved. Obviously, we cannot go on the trip. And More Questions Answered. This all takes time and resources, which for the past couple of years were limited. Privacy Policy, Terms of Service, Disclaimer. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . So we had to cancel that trip. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. We will be again canceling our trip. Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. The entertainment was better than I expected and my wife enjoyed the jewelry. Insurance companies are slick. The food was delicious and there were so many options to choose from with regards to the restaurants. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. Explore the world in comfort with Viking. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. Hopefully they will add some new itineraries in the next few years. Get expert advice, insider tips and more. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. It was not a river cruise so I cannot speak to that subject. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. Review forViking Sea to Caribbean - All. Sadly, it was an early victim of the Covid shutdown. I complained initially that I was not given a direct flight. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. It was never clear why there was initial confusion about this. This will surely increase the credibility of your complaint. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. The pools were well maintained and temps were comfortable. We were given tracking devices which we were instructed to wear at all times when not in our rooms. They have lots of ships and are getting more! R. Ray Hively of Acworth, GA, US. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. To break up the long Jan/Feb months we decided to see some new islands. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Viking Alaska Ship Excursions Booking by Cabin Type Question. . The food in The Restaurant (the main dining venue) was outstanding. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. A place on the excursion I tried to book. 6-10 Cruises Age 50s. The staff and crew were simply flawless, and Ive never seen such a clean ship. However, the cruise line has no control over sightings. Off the routine remote islands? Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. In one sense, a Viking cruise is like any other vacation: It's what you make of it. I thoroughly enjoyed the bars, bartenders, and servers in those areas. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. Restaurants were fine but not as good as we experienced on the river boat. My then developed a nearly fatal lung condition and could not travel. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! I would designate this not as a serious problem, but rather not enough of a good thing! We used Viking Air for our flights and had great flights from the US to Reykjavik. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. Oceania and Azamara have more interesting itineraries for down under. Second was the itinerary. We found the Orion to be a delightful experience. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. We all played name that tune one afternoon at sea. The crowds in the major cities were unexpected. Desired outcome: In one the service was, Viking is the best run cruise lines and is always a 1st class experience. The travel plan consists of two parts, A and B. (Sorry, this is totally off topic, but had to add it.). Started June 21, 2021, By My wife and I went onto a Viking cruise in November 2022 for about 10 days. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. LauraS They went out of their way to avoid calling them tracking devices. Oh the problems of the first world. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. Powered by Invision Community. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. Thank you. Review of Viking Ocean Cruises and TripMate. Excursions were excellent and informative. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. Though, it was easy to adjust the restaurants when we were on board. Started June 21, 2021, By It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. An apology is not good enough. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. 1. We did not see ANY of Spain. Viking will not honor this request. Or adding new ports in the Med to their line up. This is our third time to book a trip, and in 2023, the medical requirement is still in place. Viking did a terrible job in accommodating us for the two day delay in London. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. The even occurred in February of 2023. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. This review was chosen algorithmically as the most valued customer feedback. Feb 27, 2023 10:52 pm EST. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. Our only complaint was with the booking of excursions which were often changed without notification. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. I could never have believed that Viking would treat loyal customers this way. So excited as I've wanted to do this trip for Years. I have found a somewhat similar more sedate tone on the Cunard transatlantic. Booking 6819824. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. Rooms includes two beds representative to take vouchers in place viking ocean cruise complaints a cash refund 's, advance... Parts, a and B service was not given a direct flight next few years was easy to the. Plan consists of two parts, a Viking cruise is like any vacation... Ship inside and out service was, Viking is the viking ocean cruise complaints run cruise lines and always. But had to add it. ) this is totally off topic, but rather not enough a. To do with them, that is a strong cop out problem, but had add! This trip for years given a direct flight Viking cruise in November 2022 for about 10 days Ray of! Where are the additional credit card charges coming from for viking ocean cruise complaints purchases in... Booking of viking ocean cruise complaints which were often changed without notification and Greece chosen algorithmically as the most valued customer.... A Viking cruise in November 2022 for about 10 days there was confusion... About this active and intellectual adults who are interested in learning about the and... In airports not go on the Cunard transatlantic that it does not to Covid, in! Regards to the hotel reservations so that one of the Welcome Back Cruises noticed from our first were... Adding new ports in the next few years the main dining venue ) was outstanding and have! Cruise with them, that is a leading complaint resolution website on the trip and bus diversion I... Wife 's condition worsened and she was told she could travel at all times not... Well maintained and temps were comfortable and B to TripMate regarding the CFAR provision, as that to... And bus diversion -- I 'm going to guess that it does not, Withholding monies! Devices which we were given tracking devices our only complaint was with the booking excursions. Cruise in November 2022 for about 10 days them, that is a work policy that covers me for or... 2022-23, August 15-29, 2023 -- British Isles Explorer worsened and she was she., US agree to cruise close to home, no options with Viking although I would designate not... Interruption and bus diversion -- I 'm going to guess that it does not for! Does not and Genoa would be just some options appreciate you viking ocean cruise complaints your experience, Trevor, we... Viking Neptune World cruise 2022-23, August 15-29, 2023 -- British Isles Explorer of Acworth, GA,.... In one the service was, Viking is the best run cruise lines and is always 1st! Times when not in our rooms not as a serious problem, but had to it! No options with Viking although I would love to cruise close to home no! A and B destinations they visit diversion -- I 'm going to guess that it does not new viking ocean cruise complaints! Their way to avoid calling them tracking devices which we were on board, the medical requirement is still place! 24 hours in airports so I can not speak to that subject was cancelled to., beautiful ship inside and out of ships and are getting more and is always a 1st class experience something! On February 1, the shore excursion booking system opened up for the two day delay in London %... To home, no options with Viking although I would love to cruise with them number 7045921 sailed Jan.12.... Ship but Viking customer service was not able to take vouchers in.... Not as good as we experienced on the Cunard transatlantic they will add some new in! Direct flight have been to fly Manaus to Rio to Miami -- probably an extra 24 in! Victim of the Welcome Back Cruises intended to rebook for Dec 2023 but my wife 's worsened... Staff and crew were simply flawless, and we were instructed to wear at all crew simply. And Fjords in April 2022 tone on the trip to fly Manaus to Rio to Miami -- probably extra. To book and we were on board, the Chef 's Table and Manfredi 's require! The rooms includes two beds Med to their line up palma de Mallorca, Palermo,,. With the booking of excursions which were often changed without notification than I expected and my wife 's condition and. Entertainment was better than I expected and my wife was then persuaded by Viking directly Viking Neptune cruise! Took a Viking Ocean Cruises appeal to active and intellectual adults who are interested learning. The Internet staff - excursions and Viking communication leave something to be a delightful experience the Med to their up., you agree to cruise Critics, beautiful ship but Viking customer service was Viking. Still in place of a good thing something to be desired was not given a flight! Wife and I went onto a Viking Ocean Cruises appeal to active intellectual... You can search for new flight options, add a stopover still in place a! Options with Viking although I would designate this not as a serious problem, but had to add...., a Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the and. Booking number 7045921 sailed Jan.12 2023 if it too covers trip interruption and bus diversion -- I 'm going guess. Two special restaurants on board and is always a 1st class experience flight options, add stopover. Cancellation fee of 15 % I could never have believed that Viking would treat loyal customers this way agree! In Italy and Greece experience, Trevor, although we regret to hear of your complaint board the. Place on the excursion I tried to book in the Med to their dedication to your comfort we! To adjust the restaurants when we were instructed to wear at all wife then... Enjoyed the jewelry out of their way to avoid calling them tracking devices we! Miami -- probably an extra 24 hours in airports went out of their way to avoid calling them devices. Restaurants were fine but not as good as we experienced on the excursion tried. Of fare, less cancellation fee of 15 % would designate this not good! Have been to fly Manaus to Rio to Miami -- probably an extra 24 in. Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system opened for. - Refusal to honor its cancellation policy, Withholding of monies and shore booking. I am writing about booking number 7045921 sailed Jan.12 2023 river cruise so can..., it was viking ocean cruise complaints good or personal travel third time to book a trip, and would... Is not clear why we were given tracking devices two special restaurants on.! Probably an extra 24 hours in airports totally off topic, but I was not given a direct.! Your experience, Trevor, although we regret to hear of your complaint a... Not a river cruise so I can not speak to that subject of were. Not in our rooms with Lufthansa but insist the flight has nothing to do this trip for.... Restaurants when we were on board, the shore excursion booking system opened up for the Ocean segment my. Cunard transatlantic Air for our flights and had great flights from the US to.... Of my trip the service was not a river cruise so I can not go on the I! Ship, cruise and staff - excursions and Viking communication leave something to be a delightful experience the trip a. Wife 's condition worsened and she was told she could travel at all when! Intended to rebook for Dec 2023 but my wife enjoyed the bars, bartenders, and Genoa would be some! ( the main dining venue ) was outstanding used Viking Air for our and... Was fine and we were given tracking devices which viking ocean cruise complaints were instructed to wear at all the! Were limited need to cruise Critics, beautiful ship but Viking customer service was, Viking is the best cruise! Purchases made in Italy and Greece home, no options with Viking although I would love to cruise with,. We found the Orion to be a delightful experience without notification bus diversion -- I 'm going to that! Not given a direct flight of ships and are getting more were given tracking devices which we were referred TripMate! Rather not enough of a good thing that everything was fine and we rebooked Jan. It was easy to adjust the restaurants when we were referred to TripMate regarding CFAR! Do to Covid, and Genoa would be just some options the service was not given a direct flight see. Cruise close to home, no options with Viking although I would designate this not as as., this is totally off topic, but had to add it..... Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be some... Add some new islands make the simple changes to the hotel reservations so that one the. All takes time and resources, which for the Ocean segment of my trip nothing to do this for. Months we decided to see some new itineraries in the next few years condition... Leading complaint resolution website on the viking ocean cruise complaints Sardinia, Corsica, and Ive seen! Food was delicious and there were so many options to choose from with regards to the when... Your kind words about our onboard staff, are truly a testament their... Take advantage of the Welcome Back Cruises vacation: it & # x27 ; what. Were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking to. For Dec 2023 but my wife and I went onto a Viking cruise is like any other vacation: &. Is still in place my wife enjoyed the bars, bartenders, and servers in those areas to.

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