pip telephone assessment mental health

Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. Over half (56 per cent) of claimants across both surveys said they would be comfortable conducting an assessment via a video call. A health professional will carry out your assessment - they'll write a report and send it to the DWP. However, over half (53 per cent) did not seek any additional support. Ask for the assessor to be the same gender as you. Nearly one third of this sub-group (31 per cent) felt they were just unable to fully explain the impact over the telephone and needed face-to-face contact. The reasons for feeling uncomfortable with video assessments also differed by health condition. Mental Health & Money Advice. Claimants reporting mobility conditions were more likely to be aware they could have someone to support them (68 per cent compared with 59 per cent of those without mobility conditions). When your PIP award ends, you will need to revalidate you eligibility if your long-term condition is getting better or worse. Seventy per cent of those placed in the LCWRA group stated a preference for telephone compared to 42 per cent of those awaiting further assessment. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. The most common way new claimants had first heard about PIP was from a friend or a relative (39 per cent), as well as from a health worker (19 per cent) or JobCentre Plus (14 per cent). Clearly the outcome of the claim may affect a participants retrospective views on the experience and the type of assessment they would prefer. Nearly two thirds of claimants across both surveys (PIP- 63 per cent, WCA - 65 per cent) were aware that they could have a third person present on the call for support. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. UC was introduced in 2013 in an attempt to simplify the welfare system, gradually replacing six previous means-tested benefits and tax credits, including ESA. The data was weighted to be representative of age, gender, type of assessment and assessment outcome. Unweighted base: Claimants who were comfortable with video assessments only (n=406). However, as we examine later, preferences for the mode of assessment were also highly associated with the outcome of the claim. Report: Once your PIP assessment with questions on mental health has finished, these health professionals will make a report discussing which PIP descriptors apply to you and elaborate on their reasoning. Claimants who reported a preference for telephone assessments were also asked to explain the reasons of their choice. Older claimants were more likely to report difficulties holding a handset or using a loudspeaker (19 per cent of those 55 years and over, compared to 10 per cent of those aged under 35), and those with mobility issues (20 per cent compared, with 8 per cent of those with no mobility issues). If they refuse, you can complain to the assessment centre, DWP, or ask your M.P. This analysis focussed on the same five variables (namely, assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions) to establish which are good predictors of claimants channel preference. Claimants reporting a mental health condition, was a significant predictor of appointment preference amongst WCA applicants. Claimants who reported a mental health condition were significantly less likely to prefer video assessments than those who did not report a mental health condition. Unweighted base: Claimants who felt they could not explain their condition only (n=51). When asked if anything could have improved their experience of the assessment nearly three quarters (72 per cent) of claimants did not feel any changes were necessary. Claimants were asked whether there were any topics in relation to their condition that they found difficult to talk about over the telephone. However, about one in five (21 per cent) said they would have liked more information about what would be covered. However, as figure 46 shows, this was not the case for male claimants. PIP can be paid to those who are in and out of work and is not dependent on a persons financial status or National Insurance contributions. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Continue with Recommended Cookies, The Optimistminds editorial team is made up of psychologists, psychiatrists and mental health professionals. Citizens advice. The survey also set quotas for the number of interviews required by key variables (age, gender and the outcome of the assessment). More than once: Can you repeat the activity as many times as you are required to? The assessor will also make a note of your mental state during the assessment - for example, they'll record whether you look depressed or happy, tense or relaxed and how you cope with social interaction. Claimants whose PIP claim had been awarded and those awaiting their claim outcome were more satisfied with the assessment than those whose claim was disallowed (88 per cent and 79 per cent respectively, compared to 51 per cent). This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. Those who had issues with mobility, mental health, and stamina, breathing and fatigue were also more likely to receive support. This group are referred to as awaiting further assessment throughout the report. you can't plan a route to an unfamiliar place yourself. As a claimants assessment outcome appears to be the largest driver of telephone or face-to-face preference, the preference of these claimants may change once a decision has been made but when controlling for their previous assessment experience, gender, age and health conditions, the difference between their likelihood to favour telephone (44 per cent) or face-to-face (36 per cent) assessments is not significant. Those who had their PIP claim awarded and those with an unknown outcome were more likely to agree that they were able to explain how their condition affects them than those who had their claim disallowed (87 per cent and 81 per cent respectively, compared to 58 per cent). A small number of claimants also requested to spread the assessment over multiple calls or receive information in large text or braille. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. Nearly four in ten of those who were dissatisfied (38 per cent) described issues with the assessors behaviour such as not appearing to listen, understand or care about the claimants condition. This companion can be someone who can assist and care for you such as your friend or family member. Nine in ten (PIP - 90 per cent, WCA 93 per cent) claimants were satisfied that the assessor called on time. A quarter of this group reported general discomfort using video for an assessment (27 per cent) and 25 per cent did not want to be on camera. Those who were awaiting further assessment or had a stated preference for face-to-face assessments were less likely to feel they were able to explain (91 per cent and 86 per cent respectively). Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. Those reporting mental health conditions were also more likely to report difficulties (32 per cent) than those who did not report mental health conditions (19 per cent). a friend of mine has been on pip for 2 years. This was most commonly a family member (18 per cent). Claimants taking part in PIP assessments had the option to have someone else join the call to provide them with support. Answers were coded afterwards. Always explain how doing something would make you feel afterwards and the impact it can have on you if you had to do it repeatedly in a short period. What do you put on a PIP form for depression? The article then gets reviewed by a more senior editorial member. Daisy2016 Forumite. If your long-term condition is getting worse, you will need more of this award. The WCA survey was conducted in two waves between 18th August 11th October 2020, with new and repeat claimants who had a WCA telephone assessment between May and July 2020. The most common reasons reported were issues with the assessors behaviour (29 per cent) and having insufficient or limited time to understand and/or provide answers to the questions (21 per cent). Fifteen per cent expressed a preference for video assessments, while 5 per cent said they had no preference. As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. All face to face assessments have been suspended for at least 3 months. This kind of assessment is done by Atos or Capita based on your location in the country. Those not awarded had only a 16 per cent probability of preferring telephone given a three-way choice, almost unchanged from the two-way choice model prediction of 17 per cent. Over two thirds (68 per cent) did not report any other difficulties. For example, you can request: If the location of your assessment is more than 90 minutes away by public transport and you have difficulty travelling long distances, you might be offered an alternative site. Unweighted base: All claimants who recalled receiving information prior to their assessment (n=728). PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. One in five (20 per cent of) claimants reported experiencing other difficulties during the assessment. Over six in ten claimants (62 per cent) had experience of a video call. Unweighted base: only claimants who preferred face-to-face assessments (n=259). This allows us to adjust our estimate of the relationship between our variable of interest and a respondents channel preference to ensure that this relationship is not driven by differences in the other variables included in the model. Those who preferred a face-to-face assessment reported a range of reasons, the most common being that they would be better able to explain their condition, would find it easier/more comfortable to speak to someone in person, could communicate more easily and build rapport with the assessor. Isabel Taylor You are most welcome to join today! If you have a terminal illness the rules about how long youve found things difficult and been living in England, Wales or Scotland for 2 years isnt practised. According to DWP records, two thirds (66 per cent) were making a new claim while the remainder were undergoing a reassessment. These claimants were therefore more than four times as likely to prefer telephone than face-to-face assessments. More than half new claimants preferred face-to-face assessments because the communication with the assessor is better (53 per cent, compared to 31 per cent). someone helps or encourages you to go out. Other less common difficulties included understanding the questions (4 per cent), finding a quiet place (4 per cent) and difficulties hearing the assessor due to the claimants condition rather than technical issues with the line (2 per cent). This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. Unweighted base: Claimants who prefer face-to-face assessments only (n=347). Claimants were asked whether, given a choice and if assumed safe under government advice, they would prefer face-to-face or telephone assessments. your mental health condition makes using a bus or train difficult. Of the 25 per cent of claimants who said they were dissatisfied with the assessment, the most commonly reported feedback was dissatisfaction with the assessors behaviour (38 per cent), including the assessor not appearing to listen, understand or was perceived to be unhelpful or uncaring. new claimants were more likely to say they generally that they found it easier and more comfortable than attending a face-to-face assessment (70 per cent). Claimants reporting mental health conditions were slightly less likely to feel comfortable (74 per cent) than those who did not report mental health conditions (82 per cent). Unweighted base: only claimants who are comfortable with video assessments (n=492). For example, we can estimate the average likelihood of all claimants preferring telephone assessments firstly as if all claimants were male and then estimate this again as if all claimants are female, while keeping all the other variables in the model at the values reported by respondents in the survey. Those who preferred a face-to-face assessment reported a range of reasons, the most common being that they would be better able to explain their condition, finding it easier/more comfortable to speak to someone in person, could communicate more easily and build rapport with the assessor. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. All interviews were conducted via telephone and lasted around 25 minutes. For those undergoing WCA, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. The most common reasons for feeling comfortable with this assessment mode included being able to see the assessor whilst staying at home and being able to give visual evidence of health conditions. When asked if anything could have improved their experience of the assessment, around half of PIP claimants (51 per cent) and three quarters (72 per cent) of those undergoing WCA did not feel any changes were necessary. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. 30 September 2020 at 8:04AM in Disability money matters. For the most commonly requested adjustment of having breaks, the assessment provider was able to make the adjustment in 93 per cent of cases. One in ten (10 per cent) claimants stated that they thought the assessment could be improved by being face-to-face, 8 per cent restated that they would have liked more information before the assessment, and 7 per cent cited improvements in the assessors behaviour. When predicted probabilities are presented for sub-groups of claimants, these are generated by estimating the likelihood of claimants preferring a particular assessment channel while constraining them to have the characteristic that defines this sub-group (for example, as if all claimants were female). The assessment outcome, gender, any previous experience of face-to-face assessments and presence of a mental health condition were significant predictors of a claimants channel preference. We also use cookies set by other sites to help us deliver content from their services. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. Models were also estimated where the relationship between claimants gender and claimants previous assessment experience were allowed to vary between different age groups. In comparison, the probability of applicants preferring face-to-face assessments remained stable when they were asked to choose between all three options (43 per cent) compared to when they were asked to choose between only telephone and face-to-face appointments (44 per cent). Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. This suggests that, when controlling for the factors used in this model, claimants within an unknown outcome, were no more likely to favour either telephone or face-to-face assessments. Over one in eight felt it would help them show the effects of their condition (15 per cent) or simply felt they were used to video calls (13 per cent). However, this type of analysis does not let us take into account how this relationship might be influenced by other, covarying factors. 25p per mile) to help towards fuel. The assessments previously took place face-to-face and due to COVID-19 pandemic have recently moved to telephone. In some cases, you might be able to argue that they are discriminating against you. Sarah Cheesbrough. Those who said they prefer telephone assessments were also more likely to be satisfied with the assessment (94 per cent, compared to 49 per cent of those who prefer face-to-face assessments). They do send out text messages for appointments yes. Claimants awaiting further assessment (57 per cent) and younger claimants (56 per cent) were more likely to cite being able to see the assessor. Those who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). someone helps or encourages you to go out. Most (95 per cent) claimants agreed that they were able to explain to the assessor how their condition affected their daily life. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Over four in five (83 per cent of) claimants experienced no technical difficulties during the call. The assessor will investigate the information you gave on your PIP form but also make judgements based on what you say and do during your PIP assessment. Those awarded PIP had a 51 per cent predicted probability of choosing a telephone assessment when given this three-way choice, a fall from 61 per cent when choosing between just telephone and face-to-face. You can also answer yes if you meet one of the following conditions: Here is another sample PIP assessment question on mental health: Do you need help from another person, guide dog or specialist aid to get to a location that is unfamiliar to you?YesNoSometimes. A third of these claimants (33 per cent) reported general discomfort using a video call for an assessment, one in five (20 per cent) said they would feel unsure on how to use the technology, and a further nearly one in five said that they would feel too nervous or that they do not want to be on camera (both 18 per cent). In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. Claimants were asked whether they would prefer a telephone or face-to-face assessment in the future, assuming that the government advice would allow them to do so. Since the introduction of the COVID-19 lockdown measures in March 2020, the usual face-to-face assessments were temporarily suspended and replaced with telephone assessments. The Department for Work and Pensions (DWP) commissioned the National Centre for Social Research (NatCen) to explore how the new format of telephone assessments were experienced by claimants. Most of these variables only predicted preference for telephone or face-to-face appointments, and not for video appointments, in a three-way choice model. Nine in ten claimants (90 per cent) reported that the assessor called on time. Logistic regression was also conducted to model claimants preference when choosing across the three assessment channels, using the same key variables as above. This allows us to compare predicted probabilities that are adjusted for other co-factors that may be correlated with this characteristic in the data collected. 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