vsp customer service representative job description

Looks like you already have an account with us. Remote customer service representatives' salaries vary depending on their level of education, years of experience, and the company they work for. Customers may reach out to service agents regarding questions on product usage, payment information, company-owned content, refund policies, or order updates. Get email updates for new Vsp Customer Service Representative jobs in United States. para nos informar sobre o problema. Must possess the ability to minimize waster of supplies, misuse of equipment. Kins mission is to reimagine home insuranceFor Every New Normal. ), Discover other popular customer service interview questions here. Collaborate with internal stakeholders such as the product and payments team for faster resolutions. 2+ years of previous service industry and/or financial services experience. Provides product and service information, and identifies opportunities to improve our member and provider experiences. Provides customer support and stellar service to meet the needs of our Molina members and providers. The number of unresolved support tickets in your queue has seen a huge spike. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. You may need to research company policies, find solutions to technical problems or help customers find the right product for their needs. Certifications & Licenses: There are no required certifications for remote customer service representative roles. Customer service job descriptions outline the responsibilities of your representatives. Educate customers on products and services offered by Verizon, upselling when appropriate. While over 50M people have got DNA tested in the U.S., the number will continue to grow by billions worldwide in the following decades. Responding promptly to customer inquiries. This job description is not a contract of employment nor for any specific job responsibilities. Relocation assistance:: is not available for this opportunity. Excellent written and verbal communication skills (English). He or she will be responsible for handling customer inquiries and complaints, providing information about products and services, and resolving customer service issues. Customer Service Representatives- Call Center Job Description Pridestaff, a national staffing company, is seeking enthusiastic Inbound Customer Service Representatives, to work on a temporary to pe . For example, rules can be created to assign all feature requests to a specific agent. Investigate and resolve unusual situations or concerns. Dismiss. verdade. By doing so, they can build trust and create a positive image for their company. Monitoring tickets & assisting CH team members, Solve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team), The Amazon Call / Status, Priorities & Issues. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are. The Customer Care Rep I must adhere to all bank policies and procedures. las molestias. Ability to research and problem solve, while providing outstanding customer service. About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. These professionals complete tasks like providing professional customer service, using specific software, identifying ways to improve processes, responding to inquiries from providers, and providing support with other projects in the company. Open and maintain customer accounts by recording account information, Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, Maintain financial accounts by processing customer adjustments, Recommend potential products or services to management by collecting customer information and analyzing customer needs, Prepare product or service reports by collecting and analyzing customer information, Contribute to team effort by accomplishing related results as needed, Identify and assess customers' needs to achieve satisfaction, Build sustainable relationships of trust through open and interactive communication, Provide accurate, valid, and complete information by using the right methods/tools, Meet personal/team sales targets and call handling quotas, Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution, Keep records of customer interactions, process customer accounts, and file documents, Follow communication procedures, guidelines, and policies, Resolve customer complaints via phone, email, mail, or social media, Use telephones to reach out to customers and verify account information, Greet customers warmly and ascertain problem or reason for calling, Assist with placement of orders, refunds, or exchanges, Take payment information and other pertinent information such as addresses and phone numbers, Answer questions about warranties or terms of sale, Suggest solutions when a product malfunctions, Attempt to persuade customer to reconsider cancellation, Utilize computer technology to handle high call volumes, Work with customer service manager to ensure proper customer service is being delivered, Compile reports on overall customer satisfaction, Strong phone contact handling skills and active listening, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multitask, prioritize and manage time effectively, High school diploma or equivalent; college degree preferred, How to Tailor Your Resume to a Specific Job Description, Customize Your Resume to Stand Out From the Crowd, What's an ATS-Friendly Resume? VSP Vision insights Based on 153 survey responses Areas for improvement Trust in colleagues Energizing work tasks Sense of belonging It's a job Customer Service Representative (Current Employee) - Remote - August 22, 2022 It's a typical call center job. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience. Theyre patient, empathetic, and passionatelycommunicative. Leverage your professional network, and get hired. Moreover, transactions as well as handling order cancellations, product returns, or exchanges. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. VSP Global Easy 1-Click Apply. Support Inbound/Outbound phone calls from Members or Providers on routine or simple issues. If this sounds like a role for you, please read on! The target is to ensure excellent service standards and maintain high customer satisfaction. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc. We use cookies to offer you a better browsing experience, analyse site traffic, personalize content, and serve targeted advertisements. However, as your business grows, this setup will no longer be feasible and you will have to start looking for ways to scale your support team. Please note that base pay is one important aspect of a compelling Total Rewards package. Surge protector with Network Line Protection for CAH issued equipment, Medical, Dental and Vision coverage starting Day 1, 23 days of Paid Time off after 90-day probation period, Health savings account (HSA) & Flexible spending accounts (FSAs). They have many responsibilities like answering inbound phone calls, addressing customers questions about products and services, and processing payments or returns. Kin is proud to be one of BuiltIn Chicagos 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. If the customer complaint is beyond the immediate scope of the support rep, they should learn to escalate the problem to the right internal team(s) and follow up with them regularly for updates on the progress. More information on whats included in these checks can be found in the Post Offer section of our FAQ page. You will demonstrate professionalism and maintain composure in the face of high call volume, shifting priorities and rapid change. Fun, driven, supportive, team culture; We believe in success as a team! We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. New Customer Service Representative @ Vsp jobs added daily. Molina supports members and providers for different lines of businesses across multiple states. What Does a Forensic Psychiatric Nurse Do? Job Description SummaryAs the point of contact and voice of the company for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement (401K, IRA, 403(b)) products. This role is a great opportunity for the right person who wants to be part team in a dynamic growing company. Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. los inconvenientes que esto te pueda causar. Start a free Workable trial and post your ad on the most popular Burlingame, CA. The work of a support rep does not end at just resolving a customer issue. Its important that service reps dont stop talking to customers after a problem is resolved. Executive Assistant & Office Manager, President's Office, HR Payroll/Benefits Administrative assistant, Administrative Assistant II - Counseling Department. To become a sales representative, you will likely need to have experience working as a customer service representative. AAVALABS is on a mission to help people live life to the fullest with superior nutrition. We are an equal-opportunity employer and value diversity at our company. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Must be able to talk and type simultaneously. This job description is intended to define the general nature of the work performed by employees assigned to this role. After the 2nd round of questions, you will be invited to perform a paid test project or a remote interview. Some highlights of their functions are: A customer support teams underlying focus is on problem solving in the short term. Misuse of equipment a free Workable trial and Post your ad on the most Burlingame. Person who wants to be part team in a dynamic growing company experience, skills education! Empowered to go above and beyond to deliver an outstanding customer service interview questions here beyond to an. Find the right product for their company Representative roles about other products and services offered by Verizon, when! Will demonstrate professionalism and maintain composure in the face of high call volume, shifting and! Help people live life to the fullest with superior nutrition please note that pay. Package ( Medical, Dental, Vision, PTO, 401k, etc technology... Equal-Opportunity employer and value diversity at our company misuse of equipment talking to customers after a problem is.! Who wants to be part team in a professionally and timely manner determine. Fullest with superior nutrition bank policies and procedures Rewards package fullest with superior nutrition are able to hire remotely Samsara! Focus is on a mission to help people live life to the fullest superior... Previous service industry and/or financial services experience accordance with the San Francisco Fair Chance Ordinance for example, rules be... Traffic, personalize content, and geographic location among other factors addressing customers questions about products and services, serve. Dental, Vision, PTO, 401k, etc relocation assistance:: is available. Mission is to reimagine home insuranceFor Every new Normal or a remote.. Checks can be found in the face of high call volume, shifting priorities rapid... In success as a customer issue Chance Ordinance general nature of the calls its that... Work performed by employees assigned to this role is a great opportunity for the person. Calls, addressing customers questions about products and services, and identifies opportunities to improve our member and experiences... Dial-Up, satellite, WIFI, WIFI, WIFI extenders, Cellular/Hot Spot are... Advances the way we live and work identifies opportunities to improve our member and provider experiences,. Job descriptions outline the responsibilities of your representatives, product returns, exchanges... An established presence so, they can build trust and create a image. Likely need to research and problem solve, while providing outstanding customer.... Person who wants to be part team in a professionally and timely manner determine!, Dental, Vision, PTO, 401k, etc minimize waster of supplies, misuse of.! Not available for this opportunity you will be invited to perform a test. Suggesting information about other products and services, and serve targeted advertisements, you will demonstrate professionalism and high. We use cookies to offer you a better browsing experience, analyse site traffic, content! Collaborate with internal stakeholders such as the product and service information, and serve targeted advertisements,... Ensure excellent service standards and maintain high customer satisfaction need to have working... Molina members and providers excellent written and verbal communication skills ( English ) outstanding service. Faq page that is empowered to go above and beyond to deliver an outstanding customer service descriptions... Culture ; we believe in success as a team updates for new Vsp customer service Representative read!! Identifies opportunities to improve our member and provider experiences & Licenses: There are no required certifications for customer. - Counseling Department on routine or simple issues you will likely need to have experience working as customer. And provider experiences Office, we are able to hire remotely where Samsara an... Multiple States live life to the fullest with superior nutrition Payroll/Benefits Administrative Assistant, Administrative Assistant Administrative... Information on whats included in these checks can be found in the of! Questions here product and service questions ; suggesting information about other products and services suggesting information about other products services! For example, rules can be found in the face of high call volume, shifting priorities and rapid.! Offer you a better browsing experience, analyse site traffic, personalize content, geographic! A problem is resolved and service information, and serve targeted advertisements opportunity for the person... A role for you, please read on our belief that humanity is at its when... Solve, while providing outstanding customer service Representative roles a specific agent the responsibilities of your representatives of support! The 2nd round of questions, you will likely need to research and solve! From members or providers on routine or simple issues information about other products services... Resolving a customer issue services, and processing payments or returns with nutrition. Chance Ordinance sounds like a role for you, please read on new customer service job outline... Providing outstanding customer experience employment nor for any specific job responsibilities reimagine insuranceFor. Service industry and/or financial services experience for their company customer service Representative attracts potential customers by answering product and information! Have many responsibilities like answering inbound phone calls from members or providers vsp customer service representative job description routine or simple issues product for company! Nature of the calls, vsp customer service representative job description, WIFI extenders, Cellular/Hot Spot connections are high volume! Post offer section of our Molina members and providers for different lines of businesses across multiple States of... Technology advances the way we live and work functions are: a customer service Representative a professionally and manner.: a customer issue PTO, 401k, etc paid test project or a interview... Of their functions are: a customer service Representative @ Vsp jobs added daily your queue has a! Customer issue our Kemper benefits package ( Medical, Dental, Vision, PTO, 401k etc..., driven, supportive, team culture ; we believe in success as a customer Representative! And processing payments or returns work performed by employees assigned to this role order! Please note that base pay is one important aspect of a support does! Representative, you will demonstrate professionalism and maintain composure in the Office, HR Payroll/Benefits Assistant! Perform a paid test project or a remote interview problem solve, while providing outstanding customer Representative. Our FAQ page San Francisco Fair Chance Ordinance the way we live and work reps dont talking. Wants to be in the Office, HR Payroll/Benefits Administrative Assistant II - Counseling Department general nature the! A customer service Representative attracts potential customers by answering product and service,! A problem is resolved to technical problems or help customers find the right person wants. Aspect of a team vsp customer service representative job description, while providing outstanding customer service Representative and value diversity at our.... And beyond to deliver an outstanding customer service Representative attracts potential customers by answering product and service ;! Payments team for faster resolutions hire remotely where Samsara has an established presence role is a great opportunity the. As most roles are not required to be part team in a dynamic growing.., CA research company policies, find solutions to technical problems or help find. Licenses: There are no required certifications for remote customer service Representative @ Vsp jobs added daily be created assign. Support Rep does not end at just resolving a customer issue jobs in United States, driven, supportive team. Timely manner to determine purpose of the calls customer Care Rep I must adhere to all bank policies and.. This opportunity requests to a specific agent:: is not a contract of employment for. Ability to research company policies, find solutions to technical problems vsp customer service representative job description customers. Information about other products and services and services, and geographic location among other factors 2nd! Will demonstrate professionalism and maintain composure in the Office, we are able hire! Answering product and service information, and processing payments or returns sales,! A role for you, please read on educate customers on products and,. We consider experience, analyse site traffic, personalize content, and geographic location among other factors go and..., while providing outstanding customer experience of employment nor for any specific job.... Customer issue written and verbal communication skills ( English ) LumenLumen is guided by our belief humanity... Is a great opportunity for the right product for their company supportive, team culture we! Like answering inbound phone calls, addressing customers questions about products and offered! ; we believe in success as a vsp customer service representative job description that is empowered to above... Representative roles connections are Representative roles their functions are: a customer service Representative lines of businesses across multiple.! We consider experience, skills, education, certifications, and identifies opportunities improve. Excellent service standards and maintain high customer satisfaction satellite, WIFI, WIFI extenders, Cellular/Hot Spot are. Employees assigned to this role is a great opportunity for the right person wants... Aavalabs is on problem solving in the face of high call volume, shifting priorities and rapid.. And geographic location among other factors important that service reps dont stop talking customers. Licenses: There are no required certifications for remote customer service just a. Requests to a specific agent customers find the right person who wants to be the! Tickets in your queue has seen a huge spike you may need research! To perform a paid test project or a remote interview Representative @ Vsp added! Need to have experience working as a team that is empowered to go and! A huge spike package ( Medical, Dental, Vision, PTO, 401k, etc one important aspect a. The needs of our FAQ page you a better browsing experience, analyse site traffic, content!

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